Phoenix

Sydney state-of-the-art performing arts venue Phoenix Central Park approached us with a dream of automating, randomising and streamlining their iconic balloting system.

The Exhibitionist team developed a bespoke balloting platform, designed with audience and staff facing features. Seamlessly integrated with their current website, it features front-of-house dashboards for entry and capacity management. The platform is equipped with rich analytics and automates communications via Mailchimp and SMS, easing the staff's manual labour. Its advanced data processing system efficiently automates ticket distribution, enabling automatic and randomised ticket allocation, as well as user-initiated claiming and ticket self-service.

Features

• High demand balloting system which ingests entries and randomises allocation
• Filtering system for ballot allocation. Allows Phoenix to preference or deprioritise certain constituents
• Custom digital ticket and front-of-house check-in system
• Staff dashboards for venue management with live capacity count, specialised ticket views and walk-in functionality
• Bespoke customer database (CRM) stored on Supabase
• Automated Mailchimp and SMS communications
• Unique entry source URL for advanced analytics tracking
• Self-service customer service options
• Tailored analytics at Venue, Season, Event and Performance level

The custom-built operating system manages all backend and customer interactions for Phoenix, designed to align with staff operations and accommodate future enhancements, ensuring the venue's evolving requirements can be met by the modular digital system.